Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We can offer a variety of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained and will wrap your goods according to our precise and accurate specifications. Before shipping, all goods are carefully examined and securely secured. We deliver to thousands of customers every day from all over the world. This is a testament to our determination to become the biggest online retailer in the world. Both Europe and the USA have warehouses and distribution centers.
Note that orders containing more than one item are processed according to the specific item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders are shipped within 48 hours. The delivery estimate is 3 to 7 days.
Returns
We are not able to control the inventory in our warehouse or factory. The actual levels of stock can change at any moment. It's possible that you may not receive your order once the order has been made.
Our policy lasts for 30 days. If it's been more than 30 days since you've bought the item We're sorry to say that we can't offer you a complete exchange or refund.
Your item must be in the original packaging and be unused. The item should be in its original packaging.
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