Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Thanks to our longstanding association with UPS FedEx DHL, and other leading global carriers, we can offer a variety shipping options. Our warehouse staff are extremely skilled and will package your products according to our exact and precise specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. We ship to thousands of customers every day from all over the world. This shows our commitment to becoming the biggest retailer online in the world. Warehouses and distribution centres can be located in Europe as well as the USA.
Orders that contain more than 1 item are assigned processing times for each item.
Prior to shipping, our team will perform an extensive inspection of the items you purchased. Currently, most orders are shipped within 48-hours. It is expected that delivery will take between three and seven days.
Returns
We don't manage the stock in our warehouse or factory. The levels of stock can change at any time. Be aware that it's possible that your order could run out of stock even after you have placed the order.
Our policy is valid for a period of 30 days. We will not replace or refund your purchase if it has been 30 days since you purchased it.
You are able to return a product when it's unopened and is in the same condition when you received it. It must also be in the original packaging.
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