Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other carriers around the world gives us the ability to provide a range of shipping services. Our warehouse staff are highly trained to pack your goods precisely according to the specifications we provide. Prior to shipping, your goods will be thoroughly examined and safely secured. We ship to thousands of customers each day from multiple countries. This shows that we're committed to be the largest retailer online in the world. There are distribution centers as well as warehouses in Europe and the USA.
It is important to note that orders with multiple items are processed according to the particular item.
Prior to shipping We will examine thoroughly the items you have ordered. Today, the majority of orders will be delivered within 48 hours. The delivery estimate is 3 to 7 days.
Returns
The stock market is always changing. It's not completely managed by us, as we're involved with several organizations, such as the factory and our storage. This means that the actual stock could change at any time. You may not receive your order once it's been placed.
Our policy lasts for 30 days. If thirty days have passed since you purchased your item, we cannot offer you a return or exchange.
In order to be eligible for a return, your item must be in good condition and in the same state as you received it in. The item must be in its original packaging.
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