Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We provide a variety of shipping options thanks to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are educated to pack your items precisely according to the specifications we offer. The goods you send us are checked thoroughly and secured properly prior to shipping. We deliver to thousands of clients every day from all over the world. This shows how we're dedicated to be the largest online retailer in the world. The distribution centers and warehouses distribution are in Europe, as well as the USA.
It is important to note that orders with more than one item are processed according to the particular item.
Before shipping We will inspect thoroughly the items you've ordered. Most orders are delivered within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we're unable to completely manage our stock. The actual stock can change at any moment. Be aware that your order may be out of stock when the order has been placed.
Our policy runs for 30 days. If it's been more 30 days since you purchased your item We're sorry to say that we can't offer you a complete exchange or refund.
You can only return a product when it's unopened and still in the same condition as the day you received it. It must also be returned in the original packaging.
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