Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We have a range of shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse staff are trained to package your goods exactly as per the specifications we provide. Your goods are thoroughly checked and securely secured prior to shipment. Every day, we send thousands of packages to customers from all over the world. This shows that we're committed to being the largest retailer on the internet. Warehouses and distribution centers are located throughout Europe and the USA.
Note: Orders with multiple items will have a distinct processing period for each item.
Prior to shipping, we examine the items ordered thoroughly before sending the items. Most orders are now shipped within 48 hours. The delivery time varies between 3-7 days.
Returns
We don't manage the stock at our warehouse and factory. This means that the actual stock could alter at any time. It is possible that your order is out of stock when your order has been made.
The policy is 30 days. If 30 days have passed by since your purchase and we are unable to offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it in. The item must be in the original packaging.
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