Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we can offer an array of shipping options. Our warehouse staff is expertly trained and will wrap your items according to our precise and exact specifications. Your goods will undergo an exhaustive examination before they will be securely packaged before being shipped. Every day we ship thousands of packages to customers across many countries. This shows that we're committed to be the largest online retailer in the world. There are distribution centers as well as warehouses in Europe and in the USA.
Orders that include more than 1 item are assigned processing periods in accordance with the item.
Before shipment, all ordered products will be thoroughly inspected. Currently, most orders are delivered within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is constantly changing and we are unable to fully manage it because of the fact that multiple parties are involved, including our warehouse and factory. Actual stock levels may fluctuate at any time. It is possible that stock may run out after your order has been processed.
Our policy lasts for 30 days. However, if 30 days have passed after you bought your product, we are unable to offer you a return or exchange.
You are able to return a product when it's unopened and in the same condition when you first received it. It should also be returned in its original packaging.
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