Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other carriers around the world lets us offer an array of shipping services. Our warehouse staff will package each item according to our strict specifications. Before they are shipped the goods are thoroughly examined and secured. We ship to thousands clients every day from all over the world. Our determination to be the largest online retailer around the globe is evident by this. Both Europe and the USA have warehouses and distribution centres.
Note: Orders containing multiple items will have a separate processing time for each item.
Before shipping, we will examine thoroughly the items you've purchased. Most orders are shipped within 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
The inventory is always changing and we do not control it completely because many parties are involved, including our warehouse and factory. The actual inventory can change at any moment. Be aware that it's possible that your order will become unavailable even after you have placed the order.
Our policy lasts thirty days. If you haven't received your item within the 30 days period, we are not able to issue the option of a refund or exchange.
To be eligible for a refund your product must be unopened and in the same state as when you received it. You must have the item in the original packaging.
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