Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and accurate specifications. Your goods will undergo an extensive inspection and be properly packaged prior to being shipped. We deliver to thousands of customers every day in a variety of countries. This is a sign of our determination to become the biggest online retailer on the planet. We have distribution centers as well as warehouses in Europe and the USA.
Note: Orders that include more than one item will be assigned a processing date depending on the item.
Before shipping the items, our staff will carry out an extensive inspection of the products you have ordered. The majority of orders are shipped within 48 hrs. The delivery estimate is between 3-7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we cannot effectively manage inventory. Stocks can be changed at any moment. It's possible that the stock may run out after the order has been made.
The policy is 30 days. If you have passed 30 days by since your purchase and we are unable to offer you a return or exchange.
For your item to be returned the item must not be opened and in the same condition as when you received it in. The item should be in the original packaging.
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