Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Your products will be subjected to a thorough examination and will be securely packaged before being sent out. Everyday, we send to thousands of customers across multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. Warehouses and distribution centers are located throughout Europe as well as the USA.
It is important to note that orders with more than one item will be processed according to the item.
Prior to shipping, we inspect the ordered items carefully before shipping. The majority of orders are delivered within 48 hrs. The delivery time is estimated to be between 3 and seven days.
Returns
The inventory is always changing, and not fully managed by us due to the involvement of several different parties, such as the factory and our warehouse. The levels of stock can change at any time. Be aware that it is possible that your order will run out of stock even after you have made the order.
Our policy is valid for 30 days. If it's been more 30 days since the date you bought the item We're sorry to say that we can't offer you a full refund or exchange.
In order for your item to be considered eligible for return the item must not be opened and in the same state as you received it in. It must also be returned in the original packaging.
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