Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and professional packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we can offer a variety of shipping options. Our warehouse staff are highly educated to pack your items exactly according to the specifications we offer. Before shipping the goods are carefully inspected and secured. Every day we ship thousands of packages to customers across many countries. This demonstrates our dedication to becoming the largest online retailer on the planet. Both Europe and the USA have distribution and warehouse centers.
Note: Orders with more than one item will be assigned a processing date depending on the item.
Prior to shipment We will inspect thoroughly the items you've ordered. The majority of orders are delivered within 48 hrs. Delivery is expected to take between three and seven days.
Returns
The inventory is always changing, and is not completely managed by us due to the involvement of several parties including the factory and our warehouse. The actual inventory may be changed at any time. Be aware that it's possible that your order could become unavailable even after you have made the order.
Our policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer an exchange or refund.
In order for your item to be returned, it must be unopened and in the same condition as when you received it in. It must also remain in the original packaging.
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