Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL and a variety of other top global carriers we can provide various shipping options. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we offer. The goods you send us are checked thoroughly and properly secured before shipping. Everyday, we send to thousands of customers in multiple countries. This shows how we're dedicated to becoming the biggest retailer on the internet. Warehouses and distribution centers are located throughout Europe and the USA.
Note: Orders that include more than one item will be assigned a processing date depending on the item.
Prior to shipping the items, our staff will carry out an extensive inspection of the products you have ordered. The majority of orders are shipped within 48 hours. The expected delivery time will be between 3-7 days.
Returns
Due to multiple entities which include the factory as well as the warehouse, we cannot fully manage stock. Stocks can be changed at any moment. Be aware that your order will be out of stock once your order has been made.
Our policy runs for a period of 30 days. If 30 days have gone in the past since you purchased however, we're unable to give you a refund or exchange.
For your item to be considered eligible for return it must be in its original packaging, unopened and in the same state as you received it in. The item must be in its original packaging.
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