Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer various shipping options. Our warehouse staff is highly educated to pack your items exactly as per the specifications that we supply. Before shipment, all items will be thoroughly examined and securely secured. Everyday, we send to thousands of clients in many countries. This shows how we're dedicated to being the largest online retailer in the world. The warehouses and centers for distribution are in Europe, as well as the USA.
Note: Orders that include more than one item will be assigned a processing date depending on the item.
Before shipping, our team will perform an extensive inspection of the products you have ordered. Most orders are delivered within 48 hours. The expected delivery time will be between 3-7 days.
Returns
We don't manage the stock in our factory and warehouse. The actual inventory may fluctuate at any time. Be aware that it's possible that your order will become unavailable even after you have placed the order.
The policy is 30 days. If 30 days have passed since you purchased your item, we cannot offer you a return or exchange.
You can only return a product in the event that it is not used and is in the same condition when you received it. It should also be in its original packaging.
Related products
Funko Pop!
Funko Pop!
Funko Pop!
