Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We can offer a variety of shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Your items are carefully inspected and securely secured prior to shipment. We deliver to hundreds of thousands of customers every day across various countries. This shows our commitment to being the largest retailer on the internet. Warehouses and distribution centers are located throughout Europe as well as the USA.
Note: Orders containing multiple items will have a different processing period for each item.
Prior to shipping Our team will conduct an extensive inspection of the items you purchased. Today, the majority of orders will be shipped within 48 hours. The expected delivery time is 3 to 7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us because of the involvement of several entities, including the factory as well as our warehouse. Therefore, the actual inventory could fluctuate at any moment. It's possible that your order may become unfulfilled once you've placed your order.
Our policy is for 30 days. If you don't receive your product within 30 days, we are unable to offer either a return or exchange.
The item must not be in use and must be in its original condition. It should also be returned in the original packaging.
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