Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Because of our long-standing relationship with UPS FedEx DHL, and other top global carriers, we can provide various shipping options. Our warehouse personnel will pack all goods to our exacting requirements. Before shipment, all items are carefully examined and securely secured. We ship to thousands customers each day from multiple countries. The fact that we are committed to becoming the biggest online retailer in the world is clear. The warehouses are located in Europe just as they are in the USA.
Note: Orders that include more than one item are assigned a processing period in accordance with the item.
Prior to shipment, our team will perform a thorough inspection on the items you purchased. The majority of orders are delivered within 48 hrs. The delivery time will be between 3-7 working days.
Returns
We do not manage the stock at our factory and warehouse. Actual stock levels may fluctuate at any moment. It is possible that your order may be out of stock when your order has been made.
Our policy lasts for thirty days. We are unable to exchange or refund your order after 30 days from the date of purchase.
The item you purchase must be in its original packaging and be unused. The item must be returned in the original packaging.
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