Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff is extremely skilled and will package your items according to our exact and precise specifications. Your items are carefully inspected and secured properly prior to shipping. Every day, we deliver to thousands of customers across many countries. The fact that we are dedicated to becoming the largest online retailer in the world is obvious. These warehouses are located in Europe just as they are in the USA.
Orders with more than one item are given processing time in accordance with the item.
Prior to shipment We will examine thoroughly the items you have ordered. The majority of orders are delivered within 48 hours. The delivery time is between 3-7 days.
Returns
Due to multiple entities such as the factory and the warehouse, we're unable to effectively manage inventory. This means that the actual stock could fluctuate at any moment. Please be aware that it is possible that your order will become unavailable even after you've placed your order.
Our policy lasts for thirty days. If you haven't received your product within the 30 days period, we're not able to issue a refund or an exchange.
Your item should be in its original packaging and not be used. The item should be in the original packaging.
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