Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Through our long-term relationship with UPS, FedEx, DHL and many other leading global carriers, we are able to offer various shipping options. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Before shipping, all goods will be thoroughly examined and secured. We deliver to thousands of customers every day across multiple countries. This is a sign of our determination to becoming the largest online retailer on the planet. We have distribution centers as well as warehouses in Europe as well as the USA.
Note: Orders that contain more than one item will be assigned a processing date in accordance with the item.
We will inspect each and every one of the items ordered before shipping. The majority of orders are shipped within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
The inventory is always changing, and not fully managed by us because of the involvement of several different parties, such as the factory and our warehouse. The actual stock levels can fluctuate at any moment. It's possible that your order could be unable to fill after you place the order.
The period of time is 30 days. If you haven't received your product within the 30 days period, we're not able to issue a refund or an exchange.
Your item should be in the original packaging and in good condition. It must also not be used. It should also be in the original package.
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