Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and professional packaging
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other top global carriers we are able to offer an array of shipping options. Our warehouse staff are educated to pack your items exactly as per the specifications that we supply. Your products will be subjected to a thorough examination and will be securely packaged before being shipped. We ship to thousands of customers every day from all over the world. This shows our commitment to becoming the largest online retailer in the world. Both Europe and the USA have distribution and warehouse centres.
Orders that contain more than 1 item are assigned processing periods in accordance with the item.
We will thoroughly inspect all items before sending. Most orders are now shipped within 48 hrs. The expected delivery time will be between 3-7 days.
Returns
The stock is dynamic and we are unable to control it completely because many parties are involved, which includes our warehouse and factory. Actual stock levels may fluctuate at any point. Be aware that it is possible that your order will become unavailable even after you've placed your order.
Our policy is valid for 30 days. If the 30 days have elapsed since you purchased your item, we will not be able to offer you a return or exchange.
In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it. It should also be in the original package.
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