Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We provide a variety of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse personnel will pack every item to our exacting requirements. Before they are shipped the goods are thoroughly examined and secured. We ship to thousands of customers daily across different countries. Our determination to be the largest online retailer around the globe is evident by this. These warehouses are situated in Europe just as they are in the USA.
Note: Orders that contain more than one item will be assigned a separate processing period for each item.
Prior to shipment the items, our staff will carry out an exhaustive inspection of the products you have ordered. The majority of orders will be shipped within 48 hours. The delivery time is between 3-7 days.
Returns
Stock is dynamic, and cannot be fully controlled by us because of the involvement of multiple parties including the factory and our warehouse. The actual inventory can be changed at any time. It is possible that your order will be out of stock when your order has been made.
Our policy is valid for 30 days. If 30 days have passed without a trace since the purchase and we are unable to offer an exchange or refund.
For your item to be returned it must be in its original packaging, unopened and in the same state as you received it in. You must have the item in its original packaging.
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