Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse personnel are expertly trained and will wrap your products according to our precise and exact specifications. Prior to shipping the goods are carefully inspected and secured. We deliver to thousands of clients each day across multiple countries. This is a testament to our commitment to be the biggest online retailer in the world. These warehouses are situated in Europe just as they are in USA.
Note: Orders containing more than one item will be assigned a distinct processing period dependent on the particular item.
Before shipment, all ordered products will be thoroughly inspected. The majority of orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
We don't manage the stock in our warehouse or factory. The stock can change at any moment. It is possible that you will not receive your order once it's been placed.
Our policy is valid for 30 days. If 30 days have passed without a trace since the purchase however, we're unable to give an exchange or refund.
The item you purchase must be in the original packaging and in good condition. It must also not be used. The item must be returned in the original packaging.
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