Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your goods in accordance to our precise and exact specifications. Your products will be subjected to an exhaustive examination before they will be safely packaged prior to being delivered. We deliver to thousands of customers every day across multiple countries. This is an indication of our commitment to be the largest online retailer globally. We have distribution centers and warehouses in Europe and in the USA.
It is important to note that orders with more than one item will be processed according to the item.
Prior to shipment, all purchased items will be thoroughly examined. Today, most orders will be delivered within 48 hours. The delivery time should be between 3-7 working days.
Returns
The inventory is always changing and we are unable to completely manage it because of the fact that many parties are involved, including our warehouse and factory. Stocks are subject to change at any moment. Be aware that it is possible for your order to be out of stock after you have made the order.
Our policy lasts 30 days. If it's been more than 30 days since the date you made your purchase, we unfortunately can't give you a complete refund or exchange.
In order to be eligible for a refund the item must be in good condition and in the same condition that you received it in. The item should be in the original packaging.
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