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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel are highly skilled and will pack your items according to our precise and precise specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. We deliver to thousands of customers every day across various countries. This is a sign of our commitment to be the largest online retailer worldwide. The warehouses and centers of distribution are situated in Europe, as well as the USA.
Note: Orders with more than one product are assigned a specific processing time depending on the specific item.
Prior to shipment the items, our staff will carry out a thorough inspection on the products you ordered. The majority of orders are shipped within 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
The stock is constantly changing and not fully managed by us due to the involvement of many different parties, such as the factory and our warehouse. Therefore, the actual inventory could fluctuate at any moment. It's possible that you may not receive your order once it has been placed.
Our policy is valid for 30 days. If the 30 days have elapsed from the date you purchased the item, we cannot offer you a return or exchange.
Your item should be in the original packaging and in good condition. It must also not be used. The item must be returned in its original packaging.
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