Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL, and other leading global carriers, we are able provide various shipping options. Our warehouse personnel will pack all goods to our exacting specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. Everyday we deliver hundreds of packages to our customers across many countries. This shows our commitment to become the biggest online retailer on the planet. Both Europe and the USA have warehouses and distribution centers.
Note: Orders that include more than one item are assigned a processing period depending on the item.
Before shipment, all ordered items will be thoroughly inspected. The majority of orders will be delivered within 48 hours. The delivery time is between 3 and 7 working days.
Returns
The stock is dynamic and we are unable to completely manage it due to the fact that multiple parties are involved, including our warehouse and factory. This means that the actual stock could change at any time. Please understand it may happen that your order will be out of stock once the order has been placed.
The policy is for 30 days. If you haven't received the product within 30 days, we're not able to issue a refund or an exchange.
The item must not be used, and it must be in its original condition. It should also be in its original packaging.
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