Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Because of our long-standing relationship with UPS FedEx DHL, and other major global carriers, we are able provide various shipping options. Our warehouse staff will package each item according to our strict requirements. Your products will be subjected to an extensive inspection and be properly packaged prior to being delivered. Every day, we deliver to thousands of customers in many countries. This shows how we're dedicated to becoming the biggest retailer online in the world. The warehouses and centers for distribution are located in Europe and the USA.
Orders that contain more than 1 item are assigned processing times in accordance with the item.
Prior to shipping, we examine the items ordered thoroughly. The majority of orders will be shipped within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
The stock market is always changing. It is not managed entirely by us, since we're involved with several parties such as the factory and the storage. So the actual stock may alter at any time. It's possible that the inventory could run out once your order has been processed.
Our policy runs for 30 days. We cannot return or exchange your purchase when it's been 30 days from the date of purchase.
In order to be eligible for a return, your item must be unused and in the same condition as when you received it in. It must also still be in the original package.
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