Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff are trained to package your goods precisely according to the specifications that we supply. Prior to shipping, your goods are carefully examined and safely secured. Each day, we ship to thousands of customers across multiple countries. This is a testament to our determination to become the biggest online retailer in the world. There are distribution centers and warehouses located in Europe and the USA.
Note that orders containing multiple items are given a processing time according to the item.
Prior to shipment, we examine the items ordered carefully before shipping. Most orders are now shipped within 48 hrs. The delivery time is between 3 and 7 working days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of several different parties, such as the factory and our warehouse. The actual stock levels can fluctuate at any moment. It's possible that you may not receive your order after it's been placed.
Our policy is valid for 30 days. If it's been more 30 days since you've purchased your item We're sorry to say that we can't offer you a complete exchange or refund.
You can only return a product if it is unused and in the same condition the day you received it. It must also be in the original packaging.
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